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Order Processing
All orders are prepared for shipment from our warehouse in Portugal. We strive to process and ship orders as quickly as possible. During peak periods, such as product launches, holidays, and sales events, processing times may extend due to high order volumes. In the event of delays, we will keep you informed about the status of your order.
Product Availability
Each order is subject to product availability. If an item in your order is unavailable, our Customer Service team will reach out to you via email with further details and options.
Shipping Confirmation
Once your order has been shipped, you will receive an automated email containing your shipping confirmation, including carrier details and a tracking number to monitor the status of your shipment.
Estimated Delivery Times
Delivery times depend on the destination and selected shipping method at checkout. Please note that estimated delivery times may be affected by factors such as customs processing, local postal services, and unforeseen circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and depend on your destination and the chosen shipping method.
Customs and Duties
For international orders outside the EU, additional customs duties, taxes, or fees may be applicable. These charges are the responsibility of the recipient and must be settled upon delivery. We recommend contacting your local customs office for further details.
Non-Delivery and Delayed Shipments
If you have not received your order within 30 days of receiving your shipping confirmation email, please contact our Customer Service team at support@maisonpixel.com so we can investigate and assist.
Damaged or Lost Packages
We take great care to ensure your order arrives in excellent condition. Should your package be damaged during transit or if it appears lost, please reach out to us promptly for support and resolution.